Radisson Hotel Group is a well-known hotel chain headquartered in the USA with a range of unique hotel brands operating in various destination cities around the world. The client required an integrated digital booking portal for their customers in Hannover, Germany to make room and meeting reservations, view promotions, manage members' rewards, and communicate with the company's support staff in different languages.
Integrated platform for hotel bookings featuring property inventory availability, modernized revenue management system for hotels, automated pricing information, digital key management, member rewards (Radisson Rewards), Book It Easy feature for fast booking of meetings, language options.
Tech Stack:
Node.js backend, React frontend, Redis, MongoDB, AWS hosting, Angular admin panels, PrimeNG UI, WebSocket technology.
Revenue Model:
Direct booking and Radisson Rewards program. Booking income, meeting/event booking, and member tiers.
Properties that have price fluctuations, changes in inventory, and real time rate updates. Real time availability checks required (sub 200ms with cache invalidation).
Radisson Rewards including additional points for first booking, Premium tier after number of stays/night and Bookers & Planners loyalty program. Separate reward program for bookings and meetings. Real time points tracking and management required.
Complex set of requirements – online booking including instant online booking (Book It Easy), room view 360, Lead Generation using Artificial Intelligence, intelligent rooming list processing, availability check.
Language Support including real time translation and localization. Properties in EMEA, APAC and Americas regions. Multi region deployment with sub 200ms latency required.
Various brands including Radisson Collection, Blu, RED, Park Plaza, Country Inn & Suites, art'otel. Required unified data model for all properties, rates, and availability.
Search with live inventory across properties. Enhanced search functionality map and list view, filters, highlights about hotels. Member and app only rates offering savings. Online check-in for efficiency.
Free member registration. Points bonus on first booking. Premium membership for stays/nights with discounts on F&B and room upgrades. Bookers & Planners: different structures for earning points for room and meeting bookings. Pay by point redemption.
Mobile unlock via BLE in selected properties. Do away with plastic keys. Available in selected properties with more in pipeline.
Instant online booking system - Book It Easy with real-time availability, 360 degrees room view, selection of custom packages, and instant booking confirmation. Qualify leads using AI technology through Hivr.ai, processing of rooming list intelligently, automated RFPs. GEMS platform for Meeting and Events end to end management from inquiry to contract.
Multilingual support with localized content. Deployed in multiple regions on AWS with auto-scaling. Redis caching for property information and availability minimizing database lookups from 200ms to <5ms. WebSocket for real-time availability update.
A single unified data platform model for many brands and properties. Centralized data using Pulse platform—business intelligence, forecasting (Plan by Pulse), automated displacement analysis (Shift by Pulse), and staffing optimization (Pro by Pulse).
Mobile application (iOS/Android) + web platform. Features: Property search (map/list view), real-time availability and pricing (<200ms), booking engine with member pricing, Radisson Rewards membership and management, digital key (BLE), booking of meetings (Book It Easy), 360° room views, language support.
RESTful API + Websocket. Services: Property management, availability/pricing engine (real-time), booking engine with member pricing, loyalty program (reward points earn/spending, tiers), meeting/event booking with AI eligibility checking, digital key authentication (BLE), user management (profiles, rewards, history), notification services (push, email). RESTful API throughput: 6,200 req/min.
Hubli real-time meeting booking system, Hivr.ai pricing/RFP automation powered by AI, GEMS (Group & Event Management System), Pulse business intelligence/forecasting, Yipy brand standards management, Planet PMS (Property Management System), Booking.com, Expedia, Agoda, Trip.com distribution.
Property catalog, availability/pricing information, user profiles, reward points information, bookings history, events/meetings information. Redis: Availability/pricing cache, user sessions.
EC2 Auto Scaling (min 3, max 10, 70% CPU utilization). Multi-AZ RDS PostgreSQL with read replicas. CloudFront CDN. S3 storage for property images/360° views. Recovery: 15-min RTO via Terraform, <5-min RPO.
Properties across multiple brands with dynamic pricing and fluctuating availability. Customers expect sub-200ms availability checks and best-rate guarantees.
Node.js REST API with Redis caching (property data, availability, rates). Cached availability checks reduce database queries by 80%. Real-time inventory sync with property management systems. Member rates dynamically applied based on loyalty status. Smarter filters for faster comparisons — new map/list view. Parallel API calls to external distribution channels with circuit breakers.
Results: Sub-200ms availability checks, 80% cache hit rate, 6,200 req/min throughput.
Tiered program (Club -> Premium) with points earning/redeeming across properties and brands. Separate points earning/redeeming for Bookers and Planners. Points expire if there is no activity after a certain period.
PostgreSQL with ACID transactions for points balance updating. Real-time points calculation for bookings and meeting/event planning. Tier upgrading based on stays/nights automatically. Workflow for points redemption – pay with points and points + cash. Rewards points calculation in real-time with pending points states.
Results: Zero points reconciliation errors, bonus points for first booking.
Complicated M&E requirements – live availability check, instant booking, AI-based lead qualifying, automation of RFP reply.
Book It Easy instant booking solution featuring 360-degree room view, package customization, instant confirmation. GEMS – full cycle M&E solution, including inquiry and contracting, AI-based lead qualifying, smart rooming list processing, improved response workflow. Hivr.ai AI-based price engine – automation of availability/capacity check, RFP form filling, email follow-ups, automatic booking and inventory removal.
Results: Properties, brands served, reduced M&E response time, booking confirmation automation.
JWT (RS256, 24 hr expiration). Role-based authentication - guest, loyalty, booker, planner, admin. Social sign-in (Google, Apple). OAuth2 integration for third parties.
Compliant with GDPR/CCPA for all processes. Managing consents. Privacy options. Data minimization policy - storing minimal guest data. Right to erasure process.
Compliant with PCI-DSS level 1 requirements. Card tokenization for payment method storage. 3D secure for web payments. Webhooks signing.
API keys rotate on monthly basis using AWS Secrets Manager. CORS policy set up. JSON validation, parametrized queries, input sanitation. Rate limit (100 req/min/user). AWS WAF for DDoS attacks protection.
At rest – RDS (AWS KMS AES-256), S3 (SSE-S3), Redis (encrypted). In transit – TLS 1.3 for APIs, WSS for WebSocket. Automated encrypted snapshots.
Communication via BLE is encrypted. Key generation based on booking ID. Key is valid until checkout date. Key revocation possibility when device is lost.
AWS CloudTrail log (immutable log storage for 7 years), Config service for monitoring compliance conditions, Security hub aggregate findings.
Jest unit tests (85%) on each commit. Integration with Postman (more than 200 cases) on a daily basis. Load testing with k6/Artillery on a weekly basis. 48 hours of endurance tests. Regression in performance that results in more than 10% degradation of p95 will prevent deployment.
Property search -> availability/pricing check -> room booking -> loyalty points calculation -> digital key generation -> meeting booking. User profile distribution: 60% room bookings, 20% loyalty program access, 15% meeting bookings, 5% admin.
Properties, destinations, languages supported. Peaks: Friday evening and holidays' weekend.
PostgreSQL — 150 connections.
Important Lessons Learned while Developing Radisson Hotels Platform.
800+ hotels with dynamic pricing require sub-200ms availability. Redis caching saves 80% from hitting database queries. Synchronization in real-time with property management systems is necessary. Results: 80% hit ratio in cache, sub-200ms availability.
Loyalty programs have complex tiering systems which need transactions in compliance with ACID. Event sourcing makes audit trails possible. Real-time points accumulation/redeeming with pending points status. Results: No reconciliation errors, 3,000 points as bonus for the first booking.
BLE technology for check-in without contacts. Digital keys are generated based on bookings and expire at the checkout. Results: Quick arrivals, no plastic waste.
Complicated M&E booking needs instant booking, intelligent qualification of leads and automated responses to RFPs. Results: Shortened response time, automatic confirmation of bookings.
30+ languages, 1,500+ properties across EMEA/APAC/Americas. Multi-regions deployment on AWS cloud with real-time localization in 30+ languages. Results: Sub-200ms latency worldwide.
10+ Brands will require a consolidated data model. Platform to perform BI, forecasts, displacement analysis, staffing management. Outcome: Data platform with insights.
Hotel booking websites need to find the right balance between real-time availability, loyalty programs, and a smooth guest experience. Radisson Hotels provides sub-200ms availability, digital keys, and artificial intelligence meeting bookings – showing that hospitality technology can make every aspect of the guest experience better.
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Working with Suffescom was a really great experience. Their developers demonstrated technical knowledge and delivered our mobile app solution with all required functionalities on time.
Suffescom helped us build a logistics software solution that completely improved our fleet operations. Their professionalism and transparency are what make them a reliable technology partner.
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Suffescom easily understood our main goal and delivered the best digital solution. Their team was very cooperative, and it was a very good experience working with them. I would highly recommend them.
Working with Suffescom was a really great experience. Their developers demonstrated technical knowledge and delivered our mobile app solution with all required functionalities on time.
Suffescom helped us build a logistics software solution that completely improved our fleet operations. Their professionalism and transparency are what make them a reliable technology partner.
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