Terms Of Service

DESCRIPTION OF SERVICE

Suffescom Solutions provides technology consulting, digital product engineering, software development, and related digital services to businesses and other clients. Depending on the scope agreed upon with the client, our services may include:

• AI and Intelligent Solutions: AI-native product engineering , AI-powered applications, generative AI solutions, AI agent development, AI integration, and intelligent automation.
• Software and Digital Product Engineering: Custom software development, enterprise software solutions, web applications, mobile applications, SaaS platforms, and digital product engineering.
• Cloud, Data, and Infrastructure: Infrastructure services include cloud consulting, data engineering, data analytics, database development, API development & integration, and other services.
• Blockchain and Emerging Technologies: Blockchain development , Web3 solutions, smart contracts, and other emerging technology solutions (where offered and agreed).
• Application Engineering and Support: Application modernization , quality assurance and testing, maintenance, technical support, and other application engineering services .

Other customized technology services. Unless explicitly stated otherwise, any addition of a new feature that augments or enhances the Services shall be considered to be part of the Suffescom Services. The company reserves the right to alter, suspend, or discontinue offering the services (or any aspect thereof) if the client fails to cooperate, make payments, or introduce undue delays to the company at any point during the cooperation. Hereby, the client acknowledges that neither he/she nor any other party may seek to hold the company or its suppliers responsible for any damages, losses, or liabilities that may arise due to termination, alteration, suspension, or discontinuation of the services.

Prohibited Activities

Do not access this site or our products for illegal purposes like cheating, scams, violence, or any other kind of activity that is against the law. Prohibited activities include:

• Trying to get into a site without permission, including its servers, databases, login credentials, software applications, and other connections to it.
• Interfering with security breaches, site accessibility issues, and malfunctions on it.
• Introducing malware, malicious code, and other harmful technologies.
• Use of automated scrapers for extracting data from websites without permission is prohibited by laws on privacy rights and intellectual property protection.
• Copying, distribution, modification, or commercial use of copyrighted web pages without proper authorization.
• Falsely representing someone else as yourself or an entity to them.
• Infringement of copyrights, trade secrets, and personal information privacy laws by submitting such materials.
• To use a site for committing crimes like fraudulent activities, illegal spying, system hacking, and more.
• Avoidance of access control bypasses attempts at reverse engineering website elements unless explicitly allowed under relevant legislation.
• Violating any of these terms by using our products/services without permission from them may be illegal under certain circumstances.

The client may not evaluate, test, or perform penetration or vulnerability tests against company systems without obtaining the required written approval from the relevant authorized official.

Client Engagements and Project Agreements

Inquiries on website questions and discussion topics for demonstration purposes to estimate costs of developing an application or service. Proposal documents are not considered as contracts between parties regarding services provided by them. Before starting an undertaking, there should be agreement between all parties regarding the scope of work, deliverables, milestones, fees, payment schedule, timeline, responsibility assignment criteria, and other relevant terms.

Based upon the level of involvement, there might be an agreement for services, a contract for work, a proposal form, service level agreements, confidentiality agreements, and data processing contracts.

Intellectual Property Information

All the content on the page, including texts, graphics, logos, design elements, and other materials, is protected by intellectual property laws and owned by Suffescom or our respective rights holders. Its unauthorized use in any form or by any means is prohibited.

The ownership of the projects’ results, including any pre-existing intellectual property, materials provided by the client, and third-party elements, will be determined by the terms of the contract and applicable licenses.

We respect intellectual property rights and only deny any allegations of the trademark’s unauthorized use in the content mentioned above. We provide transparency about the connection between our content and materials provided by third parties and protect the rights of our clients and trademark owners.

Payments

Payment For Product

If a client decides to purchase a product, he/she has to pay the full payment in advance. The client has to pay using the same payment method as discussed with the sales agent. The company may request documents, if applicable, to ensure that the client is the cardholder and authorized to make the payment on behalf of the business or individual. The client agrees to submit these documents as and when requested. These are required by law, in accordance with the security compliance procedures of the company.

Payment For Services

If the client decides to go for our services, then he/she has to pay as per the milestones that have been introduced in the contractual agreement. The client has to pay in the same payment method as discussed with the sales agent. To ensure security and protect both parties from payment fraud, the company may request relevant documents to verify that the client is the cardholder and is authorized to make the payment on behalf of the business or individual.

Opting for our services and products obligates you to adhere to our business and industry policies. You can request a refund within 7 days of payment if you are not completely satisfied with our product or services. If there are any changes made or updates are done, the amount has to be paid for that part (work done).

Cancellation & Refunds Policy

All amounts owed by the client to the company for services rendered prior to the verified cancellation date must be paid in full. There will be no refunds of any monies for any cancellation requests made after 7 days from the date of order. For security and training purposes, conversations inbound and outbound (on the phone, email, WhatsApp, Teams, or any other means of communication) with our representatives or offices may be digitally recorded, and the recordings form a part of the contract between the company and the client. Any cancellations made after the 7-day period for any reason whatsoever will lead to zero refunds. Cancellation requests will only be processed if made by the initial authorizing party and if received in writing.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Suffescom and its relevant personnel against third-party claims, losses, liabilities, and reasonable legal expenses arising directly from:

• Your unlawful application of the website or services.
• The materials provided by you that infringe upon the third party’s rights or violate the relevant law.
• Your material breach of these Terms or any other applicable agreement.
• Your fraud, willful misconduct, or unauthorized application of systems or credentials.

This obligation shall not apply to the extent a claim arises out of Suffescom’s breach, negligence, misconduct, or any other action for which Suffescom is legally obligated.

Other indemnifications in relation to deliverables, intellectual property, data protection, and other commercial and legal matters shall be defined in separate agreements.

Privacy and Personal Information

Suffescom may collect and process personal information when a client browses our website, submits inquiries, or utilizes our services. Our Privacy Policy sets out the manner in which such information is processed.

Additional data-processing agreements might be applicable to client projects in cases where they are required by the relevant law. All subjects are required to comply with applicable data-protection laws and contract terms.

Confidentiality and Non-Disclosure Agreement (NDA)

Suffescom and our clients may exchange confidential information in Suffescom’s website consultation process, project-related discussions and communications, and the provision of services. Confidential information may concern the terms of a business plan, source code, technical specifications, pricing terms, credentials, customer information, and other materials.

Both parties agree to apply the information provided for the exclusive purpose described in the given documentation. They also agree to protect such information from unauthorized and unlawful access and to disclose it only to the necessary personnel and bodies that are bound by appropriate confidentiality terms.

The confidentiality and nondisclosure terms shall not apply to information that has become generally available without a breach of confidentiality obligations or that the receiving party lawfully possessed prior to disclosure. They shall also not apply to information independently developed by a receiving party or obtained from a source where the receiving party was under no confidentiality obligations.

In cases where a separate NDA (Non-Disclosure Agreement) has been concluded, the terms set forth therein shall apply to the obligations of the involved parties and prevail over any other provisions established in this document.

General Provisions

• Severability: If any of these Terms are determined to be unenforceable, the remaining terms shall remain in full force and effect to the maximum extent permitted by law.
• No Waiver: The failure to exercise any right or remedy under these Terms shall not constitute a waiver thereof.
• Assignment: Neither party may assign its rights or obligations under these Terms except as provided in the applicable agreement to which these Terms are subject and as permitted by the applicable law.
• Entire Agreement: These Terms govern together with applicable policies and project-specific agreements. To the extent that a specific agreement between the parties expressly provides otherwise, that specific agreement prevails to the extent set forth therein.
• Force Majeure: Neither party shall be liable for any failure or delay in performance of any obligation under these Terms to the extent such failure or delay is caused by an event or circumstances beyond such party’s reasonable control and not subject to the other party’s approval.
• Independent Relationship: These Terms do not establish the relationship of the parties as partners, joint venturers, employer and employee, or agent and principal.
• Electronic Communications: The parties may use electronic communications for the exchange of information or the execution of any document, record, or signature, to the extent permitted by the applicable law.
• Updates: Suffescom may revise these Terms from time to time, and it shall post the updated version of the Terms on this page, with an indication of the revision date.

Certifications and Industry Recognitions

Suffescom Solutions holds certifications, industry recognitions, and technology partnerships relevant to our services. These may include ISO 9001:2015, ISO/IEC 27001, CMMI Level 3, Microsoft Solutions Partner recognition, and the AWS Cloud Operations Competency, subject to the applicable certification scope, validity, and designation requirements.

Our services may also incorporate security standards, privacy requirements, and regulatory frameworks relevant to the client's industry, project, and jurisdiction. Depending on the engagement, these may include:

• Security and quality: ISO/IEC 27001, ISO 9001, SOC 2, NIST Cybersecurity Framework, and OWASP guidance.
• Privacy and data protection: GDPR, UK GDPR, CCPA/CPRA, and other applicable privacy laws.
• Healthcare: HIPAA, HITECH, and relevant healthcare data-exchange standards.
• Payments and financial services: PCI DSS, GLBA, and applicable financial-sector requirements.
• Cloud and infrastructure security: Relevant ISO cloud-security standards, CIS Benchmarks, and applicable cloud-security frameworks.
• AI governance: ISO/IEC 42001, the NIST AI Risk Management Framework, and other applicable AI governance requirements.

For further information about our verified certifications and industry recognitions, please visit our About Us page and relevant service pages.

External Sites

This site may contain hyperlinks to websites that are not maintained by or are not related to the company. Hyperlinks to such websites are provided for the convenience of visitors and are not endorsed by this site or the company. The company has not reviewed any or all of such websites and is not responsible for their content. Hyperlinks should be accessed at the visitor’s own risk, and the company makes no representations or warranties about the content, completeness, or accuracy of these hyperlinks or the websites hyperlinked to this site. In addition, the inclusion of any hyperlink to a third party website does not necessarily imply approval by the company of that website.

Limitations of Liability

CLIENT EXPRESSLY UNDERSTANDS AND AGREES THAT COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO CLIENT FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE. THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE UNAUTHORIZED ACCESS TO OR ALTERATION OF CLIENT’S TRANSMISSIONS OR DATA STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE OR ANY OTHER MATTER RELATING TO THE SERVICE.