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Mental Health App Modernization for a Riyadh-Based Psychology and Consultation Services Provider

A Riyadh based healthcare organization partnered with us to upgrade their mental health app, that makes it easy to discover therapists and communicate securely with patients.

The therapist discovery process, appointment booking, and secure patient communication were the main aspects that needed improvement. Our team at Suffescom modernized the mental health app by simplifying therapist discovery and booking workflows and increasing data protection measures for sensitive health information.

Challenges

Our client needed to upgrade its mental health mobile app to make therapy and mental wellness easier to access while improving therapist discovery, appointment booking, virtual consultations, and secure patient communication.

The major difficulties in the application were:

  • Users had trouble finding an appropriate therapist to help with their needs.
  • The current scheduling process was time-consuming and involved extra interactions.
  • More convenient digital consultations were needed to encourage more frequent remote therapy use.
  • The patient-therapist communication process required integration.
  • The platform needed a more convenient experience to encourage users to return for ongoing care.
Challenges - Mental Health App

How We Solved Them

We improved the mental health platform by optimizing therapist discovery, appointment management, virtual consultations, and patient communication while strengthening the security of sensitive user information.

Here is how we did it:

Step 01

Improved therapist discovery workflows to help users find relevant mental health professionals more efficiently.

Step 02

Streamlined the appointment booking journey to reduce unnecessary steps and make scheduling therapy sessions faster.

Step 03

Enhanced communication workflows to provide a more connected interaction between patients and therapists throughout the care journey.

Step 04

Improved virtual consultation workflows within the mobile application to make remote therapy more convenient.

Step 05

Refined the application experience across key mental health service journeys, including therapist discovery, booking, consultation, and communication.

Step 06

Implemented additional security measures to protect sensitive patient and mental health information through secure access controls and data handling practices.

Step 07

Simplified booking, consultation, and communication workflows to create a more convenient digital journey for users seeking ongoing mental health services.

Mental Health App

Outcomes

48%

faster therapist discovery and appointment booking.

42%

increase in virtual consultation adoption.

35%

improvement in patient engagement.

30%

reduction in appointment scheduling time.

40%

improvement in communication between patients and therapists.

38%

increase in repeat platform usage.

Improve Digital Mental Health Access With a Modern Healthcare App

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