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Perks, Use Cases and Step-by-Step Process of RPA Development and Implementation For Business Automation

By Suffescom Solutions

March 30, 2023

Perks, Use Cases and Step-by-Step Process of RPA Development and Implementation For Business Automation

In this era of digitization, automation has overpowered the manual working operation, and that too at a larger scale. RPA, commonly known as Robot process automation, has existed for several years and has gained popularity in several industries. This AI automation software technology is massively adopted by various enterprises that ease their business operations. With time AI-driven RPA has added to providing sophisticated features that aides in the higher ROI.

This article will show how RPA development has favored organizations in performing their tasks, its features, benefits, and use cases. So, without much time, let’s straightly get into the blog.

What is Robotic Process Automation (RPA)?

RPA is a business automation that usually impersonates the activities performed by humans. But the only difference is that a large volume of work is performed at a higher speed without performing errors. In this, the software users are able to build robots that can learn, imitate and then implement the rules according to the processes. These bots are developed by carefully analyzing human actions. Once the instruction is fed to the software bot, they perform accordingly. It does not reflect in any way that the work is not performed by a human. On top of that, RPA software development functions 24*7 without any breaks and that too with utmost accuracy.

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RPA Software Development Process

Brainstorming And Analyzing The Ideas

Before starting the RPA development software, certain things must be asked before starting the entire process. There needs to be a proper assessment of the process from the beginning to the end. There must be much brainstorming about how the idea can take off. Exchange notes from businesses that have already started their RPA journey. It's essential to talk to the experts and the partners who have become pros in this domain and have subsequently worked toward improving the user experience. The most important thing is to always give a second thought to what you are trying to propose. Go through the pros and cons accordingly, and don’t forget to see how much it will cost you for the platform development.

Consulting And Taking Help From The RPA Leaders

To start the RPA development project, take consultation with business experts. They will guide you on how to take on the project. The tech corporations starting the RPA project have to deal with the RPA sponsor and RPA evangelist. The former is concerned with the financing department, and the latter is the one that leads the project. Their job is to appoint the correct leaders to your business units that conform with the desired business operation.

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RPA Vendor Engagement

To be the best in the automation process, it is pivotal to hire an RPA vendor as a partner that will exhibit the expertise and stability to provide relevant services as per the innovation and the adaption. Pick the RPA software that is absolutely intuitive and integrated with dynamic technical capabilities. These things are responsible for attaining the digital transformation objectives.

Development Phase

This phase covers things like creating automation scripts and tools like NICE, UiPath, Kofax Kapow, Automation Anywhere, etc., at the initial phase; there is no such requirement for the coding. But certainly, after a specific time, the development procedure is conducted. Nonetheless, it will depend upon the task that requires automation. On the successful bot development, it is then subjected to testing.

User Acceptance Testing Phase

There is the testing of the bots at the pre-production level. In this case, the users are allowed to test the bots and examine the duties they perform. Now, in a separate case, a dedicated team performs the testing of the bots. They follow all the precisions and standards of the SDLC (software development life cycle).

Access to the bots is given to them, and the QA experts execute everything to check the performance of the developed product. The ones that perform well are taken to the next round, whereas, in case of any problem, the bot is sent back to the development phase. The RPA developers then again try and detect the bugs and errors.

Deployment And Maintenance

The developed bots are successfully deployed in the market after great performance testing. After that, it is readily available for use by customers. If any condition arrives, where the glitches reappear in the bot. In that case, we provide advanced maintenance services in the deployment phase. After the issue has been resolved, the bot is then again deployed to use.

Execution Stage

The necessary step of RPA software development that is performed after the deployment and the maintenance phase is to go through the execution stage. The bots are then entered into the verification mode that solely guarantees the execution as per the client's expectations.

Post Maintenance

There are problems that arise after the product is launched. Such things are clearly sorted out by our RPA developers and testers. This means that we are experts in performing our tasks to the fullest. Whatever glitches take place, they are easily handled instantly.

Advantages Of RPA Development


There is no doubt about this thing that the inclusion of the robotics in the software development process has reduced the operational cost by around 50%. Almost every task in the organizations is performed by the robots instead of the humans. The time taken by the individual to complete the task is much more than how the automated equipment performs. The significant thing that has added to the RPA development is the non-stop work without taking any breaks. Usually, the manpower working in the enterprises' is part of a 9 to 5 job, incorporated with taking leaves. On the contrary, no such thing exists utilizing RPA development. So there is no need to hire people if the same task is performed via automation in lesser time. Therefore the cost infrastructure value is quite less.

Accuracy And Consistency

The work done by the RPA is upto the mark. No one can say that it does not perform as expected. Even if there is a probability of human error in the task, the automated task is devoid of that. There are times when an individual is provided with loads of work on priority. In such scenario, there is a chance of making mistakes. But RPA development does not have any impact on strenuous work. Plus, there are no errors whatsoever, and great accuracy is maintained without hampering consistency and reliability. The output produced is of the highest quality because the robots follow every rule with quick implementation.

Customer Satisfaction

The RPA development provides superior work quality. These robots are developed with the mentality of completing tasks in a quick time. Their ultimate aim is to deliver top-notch services to customers. Regarding a project, customer satisfaction is the No.1 factor, as they are the ones for which we are working. If the quality of the work is mediocre, then it creates a negative impact. In contrast, the RPA is well-versed in performing work with high accuracy, which leads to enhanced customer satisfaction. Keeping in mind building a positive reputation for the company, happy clients play a pivotal role.

Enhanced Productivity

Robots have immense functionalities and features that ease the task. Work completion is also a prerequisite for performing a job. RPA has nothing to do with whether the work is easy or difficult. It does not care about whether it's day or night. None of the obstacles prevents it from performing the tasks that could deviate it from focusing on its job. Also, it has nothing to do with boring tasks; whatever input is given to the robot, it will perform the allotted work in the blink of an eye. Therefore, more and more tasks can be accomplished that eventually lead to the enhanced productivity.

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Use Cases Of The RPA Software Development

Healthcare Industry

Healthcare is a huge industry that requires better infrastructure to cater to people's demands. There are various administrative operations that, when performed manually, will take a large amount of time. It does not end here; the work performed should be without any flaws. For that, RPA helps in automating tasks with smooth monitoring. The operational costs are reduced, and the turnout is quick. Moreover, the governance becomes easy.

Customer Service

RPA has found greater importance in customer service. Millions of queries take place in the form of billing, upgrading records, user administration, etc. IT companies exist in different parts of the world. There are issues that the customers face day in and out. In that case, the company is bound to manage calls and resolve the issues. In handling such things, the cost of infrastructure is significantly higher. To cope with that, the RPA bots come into play. All the calls that come in as the first assistance are answered by them, which saves the cost tremendously. The efficiency is also improved as the customer support executive technically spends about 5-6 minutes, and the same support offered by RPA is done instantly. There is zero error, and a smooth experience is provided to the user.

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Finance And Accounting

Storing account information in the paper ledger format has become outdated now. Digitization has evolved the finance sector in many ways. RPA development in finance and accounting has ensured that there is a transparent flow of numbers to speed up and keep them on track. The bots are able to handle the audits and produce a detailed report that is free from any discrepancy. Handling finance is a risk, and irregularities can happen at any time. For humans to have that vision to detect problems is impossible. The RPA-supported system automatically detects violations of certain specifications and solves them before they actually turn into disasters.

Retail Industry

The retail industry is an exhaustive domain that encompasses several operations. The utmost level of accuracy needs to be maintained. Manually performing tasks is cumbersome. Also, there is no space for the errors, and there is always the requirement for the enhanced operational efficiency. RPA software development is helpful in automating every aspect of the retail market. There is real-time data analytics pertaining to sales and inventory. This helps in detective where the fault lies, ensuring better planning, faster processing, and reduced workload.


RPA development is a boon for industries that used to face timing issues. They have replaced the manpower with software that is able to work across diverse applications and platforms. The integration of the RPA with the already existing infrastructure is quite hassle-free and does not need any extra installation or connectivity. It has served enormously to businesses by cost-effectively shredding the workload and making appropriate decisions related to the work.

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